Refund and Return Policy
Thank you for shopping at Virhyara, an eCommerce website operated by Employee Hub LLP (“the Company”). We strive to ensure your complete satisfaction with every purchase. In the event that you need to return a product, please review the following Refund and Return Policy.
Returns Eligibility 1.1. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. 1.2. Certain products, such as perishable goods, intimate or sanitary items, gift cards, and downloadable software, are exempt from being returned unless they are faulty or damaged.
Return Process 2.1. If you wish to initiate a return, please contact our Customer Support team at firstname.lastname@example.org within 2 days of receiving the product. Provide them with your order number and a detailed explanation of the reason for the return. 2.2. Our Customer Support team will guide you through the return process and provide you with the necessary instructions and a return shipping address. 2.3. Please ensure that the returned product is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service for your return shipment.
Refunds 3.1. Once we receive your returned product and verify its eligibility, we will initiate the refund process. 3.2. Refunds will be issued to the original payment method used for the purchase. 3.3. Please note that the refund amount may be subject to deductions for any shipping charges, restocking fees, or discounts applied at the time of purchase. 3.4. Refunds are typically processed within 7-14 business days after we receive the returned product. However, the actual time it takes for the refund to be reflected in your account may vary depending on your financial institution.
Exchanges 4.1. We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Products 5.1. If you receive a product that is damaged, defective, or different from what you ordered, please contact our Customer Support team at email@example.com within 2 days of receiving the product. 5.2. We may require photographic evidence or other documentation to assess the issue and determine the appropriate course of action. 5.3. If the product is confirmed to be damaged, defective, or incorrect, we will arrange for a replacement, refund, or store credit, as per your preference.
Non-Returnable Items 6.1. The following items are non-returnable unless they are faulty or damaged:
- Perishable goods, such as food, flowers, or plants
- Intimate or sanitary items, such as underwear or personal care products
- Gift cards or vouchers
- Downloadable software, digital products, or subscriptions
Return Shipping Costs 7.1. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide you with a prepaid return shipping label.
Cancellation Policy 8.1. If you wish to cancel an order, please contact our Customer Support team at firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request, but if the order has already been shipped, you may need to follow the return process outlined above.
If you have any questions or require further assistance regarding our Refund and Return Policy, please contact our Customer Support team at email@example.com
Effective date: 1st April 2023
Last updated: 31st May 2023